|Posted on October 17, 2015 at 8:35 PM|
I have been in the Window and Door replacement industry for 25 years. (Give or take) In that time I have worked for most of the "Big Dogs" in the Northeast Ohio area. (Window and Door Factory, Larmco, Softlite, Stanek, Regency, Window Nation, and the old DIY stores) In each of these companies, I saw a common theme. Make as much money as fast as possible.
It doesn't make sense to run a business like that. (to me anyway). Making the quick buck takes away from the customer satisfaction side of a business and ultimately "The Numbers Game' overshadows quality.
Over the last few years I have struggled with collecting outrageuos C.O.D.s on window and door contracts. Some companies are charging up to $1000 or MORE for ONE WINDOW!! That window is costing them UNDER $300 to purchase. After paying the installer to install the window, that leaves well over $500 to cover overhead. PER WINDOW.
I don't like that on principle alone. Going into a senior citizen's home or a newly married couple who just bought their first home, doing the best job I can for them and having to collect an amount that they surely have difficulty affording. Maybe I care too much. Maybe my father taught me to be PROUD of what I do. Who knows?
Anywho....I've finally broke. I want to be able to do my job (which I love) without feeling the guilt of "ripping people off'.
If I am successful, great! If not....lesson learned. I just want to run an honest company and make some money doing it.
The Blog Section of our website is for your benefit. You can learn a little about us and A LOT about the industry.
If you take anything away from this website, always remember...
-Get multiple estimates.
-Have your Salesman test for lead paint if your house was built pre 1978. The EPA has mandated multiple procedures that must be performed by a LEAD CERTIFIED installer. The fine for non-compliance is $37,000.00 (Google Lowes and Home Depot, Lead violations for an example)
-Research the manufacturer. (Almost NONE of the window companies in the area make their own window even though they advertise it as so)
-Triple pane windows don't offer much more than double pane.
-Only one company that I know of has actual Employee/Installers. The rest use contractors. (Ask me...I'll tell you which ones)
-Some companies use the same windows as others but sell them under different names.
-The Installer from one company may be installing for anoher company depending on the day of the week.
Stay tuned for more blogs and industry news.